Delivery and Returns

Delivery

On all of our products we have provided to you a typical lead time for delivery which is usually between 48 hours and 3 weeks depending on a number of factors.

Note that this is a target and not a guarantee.

We aim to deliver quicker than the target lead time and usually we do but this is to set your expectation and allow you to plan your garden project better.

2. Advanced Notification

Advance notification of an exact delivery date is issued to the customer by the delivering party nearer the time of an order, usually by telephone two to three days prior to the proposed date. Should the date offered not be convenient, you are able to request a re-schedule without additional charge. Deliveries typically are made weekdays only.

If you require a product by a set date - such as a playhouse for a child's birthday, or you have access concerns for the passage of any large garden building sections, please contact us for advice and assistance.

3. Delivery

Delivery drivers are only insured for kerb side or driveway delivery and will generally not carry items into or onto your property, this includes rear or side access or through garages. It is not necessary for customers to be present during delivery; however, a written authorisation for delivery to occur in your absence is required either by email (to sales@gardens4living.co.uk) or letter. Deliveries made in the customer's absence will be left in a safe and secure location wherever possible. The liability for the products safety will be at the risk of the customer if delivery is arranged in their absence. Please contact us for further details regarding such deliveries.

Returns

If the product is damaged or broken on arrival, you must advise us within 48 hours and provide photographic evidence of the condition of the damaged or broken item. You must contact us at:

Tel: 07837 657745 (this is a temporary number whilst we move to new offices)

Email: sales@gardens4living.co.uk

Once we have established that the item has been damaged or broken on delivery due to Gardens4Living or subcontractors of Gardens4Living, we will collect the item(s) from you and once delivered to us and fully inspected we will offer a full refund.

We cannot accept back any item which has been incorrectly assembled causing a fault or damage, or modified in any way (including, without limitation, painting or treating with chemicals).

If the product delivered is not what you ordered or does not correspond fully with its item description and you wish to discuss this please notify us immediately.

If an item develops a fault within a reasonable period after delivery you should NOT continue to use the goods. Please notify us as soon as practicable. We will arrange for a replacement part, a replacement item or refund as required. In the cases that we arrange a replacement item, we will arrange to collect the goods at our expense and examine them.

Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery detailing the parts and giving part numbers if applicable. You may also send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.